Prerequisites
Entry requirements depend on the course and level. Review the course-specific requirements and prior knowledge listed below.
Content+
Introduction
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- Quality Principles
- Quality Assurance and Quality Control
- Quality Management Tools
- Stakeholders requirement management
- Quality Risk Management
- Quality documents and record management
- Managing Organizational Knowledge
- Customer Requirement Verification
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- Enterprise Environment Management Process
- Investment Management Process
- System Life Cycle Processes Management Process
- Resource Management Process
- Quality Management Process
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- Project Planning Process
- Project Assessment Process
- Project Control Process
- Decision-making Process
- Risk Management Process
- Configuration Management Process
- Information Management Process
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- Technical Processes
- Stakeholder Requirements Definition Process
- Application House of Quality and Other quality Tools
- Requirements Analysis Process
- Developing requirement for Products and Service Provision
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- Architectural Design Process
- Design and Development Requirement
- Design and Development input
- Design and Development Output
- Design and Development Changes
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- Measurement Equipment Maintenance and Calibration
- Developing Identification and traceability system
- Change Management and Controls
- Elements of Documents
- Process Approach to Documentation
- Identifying Documents and their Owners
- Types of Documents
- Master Document List
- Document Control
- Revisions and Maintenance
- Tips for Document Writers
- Making Management Review relevant to Management
- What will be reviewed?
- Establishing the Objectives
- Planning the Management Review
- Output of Management Review
- Fundamentals of Internal Auditing
- Decide how to Audit
- Principles of Auditing
- Managing an Audit Programme
- Preparation & Planning Of Audits Preparation Of checklist
- Audit Activities
- Identification of Non-Conformities [N/C’s].
- Documenting the Audit (Audit Report)
- Conducting Audit Follow-Up
- Practical Auditing Exercise
- Competence and Evaluation of Auditors.
- Who participates?
- Developing a Plan
- Using the Form
- What is Root Cause Analysis?
- When (and when not) to use Root Cause Analysis
- The Root Cause Analysis Process
- How to construct a Root Cause Analysis Checklist
- Examples of how a well-run Root Cause Analysis Process works
- Corrective and Preventive Actions
Programme application
This course covers quality engineering system in the context of ISO/IEC CD 15288:2015 Systems Engineering— System Life Cycle Processes and ISO 9001:2015 Quality Management System. It also provides the opportunity to gain knowledge on the regulations and processes of Quality management and assurance in engineering practice. Participants will also be introduced to the concept of Plan-Do- Check-Act in managing quality with policies, processes, procedures and controls. Participants will be able to:- Establish all engineering processes required by their organisations to perform their relevant engineering lifecycle functions.
- Understand the concept of corporate governance, human factor engineering, reliability and supportability engineering as well as integrated logistics support.
- Perform effective quality assurance and quality control engineering functions.
- Auditing process and techniques
- Auditor’s skills and techniques
- Examine the requirements of Quality Engineering System Certification (QESC 15288) Internal Auditor Perspective
- Auditing reports process, corrective action and follow-up
- Learn how to plan and conduct an internal QESC 15288 audit, and how to report audit results;
- Learn how to effectively use root cause analysis as part of the QESC 15288 quality procedure on corrective action
- Perform QESC 15288 Audit for certification to the QESC Certification.
- Quality Auditor
- Quality Assurance and Quality Control (QA/QC).
- Quality Engineering System Auditor