Prerequisites
Entry requirements depend on the course and level. Review the course-specific requirements and prior knowledge listed below.
Content+
Module 1: Introduction to Whistleblowing Management Systems
- Fundamentals of whistleblowing
- Principles of trust, impartiality, and protection
- Benefits of effective whistleblowing systems
- Organizational ethics and integrity culture
- Relationship with governance and compliance
Module 2: Overview of ISO 37002:2021
- Scope and purpose
- Structure of the standard
- PDCA approach
- Key terminology and definitions
- Integration with other ISO management systems
Module 3: Principles of Effective Whistleblowing
- Trust
- Impartiality
- Protection
- Confidentiality
- Accessibility
- Responsiveness
Module 4: Context of the Organization
- Understanding internal and external issues
- Interested parties and stakeholder expectations
- Scope determination
- Risk and opportunity considerations
Module 5: Leadership and Governance
- Leadership commitment
- Roles, responsibilities, and authorities
- Ethical culture and tone at the top
- Policy development and communication
Module 6: Planning and Support
- Risk-based thinking
- Competence and awareness
- Communication management
- Documented information
- Resource management
Module 7: Operational Controls
- Reporting channels and intake mechanisms
- Case handling procedures
- Investigation management
- Confidentiality and data protection
- Anti-retaliation measures
- Corrective and preventive actions
Module 8: Performance Evaluation
- Monitoring and measurement
- Internal audit requirements
- Management review
- KPI and reporting systems
- Effectiveness evaluation
Module 9: Continual Improvement
- Nonconformity management
- Root cause analysis
- Corrective action processes
- Improvement strategies
- Lessons learned
Module 10: Auditing Fundamentals
- Audit principles
- Types of audits
- Risk-based auditing
- Auditor competence
- Audit ethics and professionalism
Module 11: Audit Planning and Preparation
- Audit objectives and scope
- Audit plans and checklists
- Sampling methods
- Audit trails
- Document review
Module 12: Conducting the Audit
- Opening meetings
- Interview techniques
- Collecting objective evidence
- Observing processes
- Recording findings
Module 13: Audit Reporting and Follow-Up
- Writing nonconformities
- Audit report preparation
- Corrective action verification
- Closing meetings
- Follow-up audits
Module 14: Practical Workshops and Case Studies
- Whistleblower retaliation case studies
- Investigation failure simulations
- Confidentiality breach scenarios
- Ethics and compliance audit exercises
- Mock audit simulations
Programme application
The ISO 37002 Whistleblowing Lead Auditor Course is an intensive professional training program designed to equip participants with the knowledge and practical skills required to audit, assess, and improve whistleblowing management systems (WMS) based on ISO 37002:2021 and auditing principles aligned with ISO 19011 and ISO/IEC 17021-1.
This course provides a comprehensive understanding of whistleblowing governance, ethical reporting frameworks, investigation oversight, confidentiality controls, anti-retaliation mechanisms, and organizational accountability. Participants will learn how to plan, conduct, report, and follow up audits of whistleblowing management systems using a risk-based and evidence-based auditing approach.
The course combines theoretical learning with practical audit simulations, case studies, role plays, workshops, and audit exercises to prepare participants for real-world internal, supplier, second-party, and certification audit environments.
The training also addresses global regulatory expectations related to whistleblower protection, corporate governance, anti-corruption compliance, ethics management, and organizational integrity.